Spinbet Official Site: Pending Withdrawals, KYC, Limits, and Bonus Fixes

You picked a bonus from the wrong list and your first withdrawal sat as pending instead of completing, which usually happens because the bonus was not activated on your account. The cause is often a mismatch between the code you intended to use and the one recorded by the system.

Withdrawal still pending after you requested it

Your withdrawal shows as pending in the cashier and the balance has not moved for longer than you expected. On Spinbet official site, a pending status often means the request is waiting for a routine account or bonus check. Players in New Zealand sometimes see this after a first cashout or after claiming a promotion.

• The bonus playthrough is not yet complete, so the system holds the withdrawal.
• Identity or address documents have not been approved.
• You requested a payout method that differs from the one you used to deposit.
• You have another withdrawal already being processed at the same time.
• A recent deposit has not cleared the payment provider yet.

1. Open your account history and find the bonus tied to the withdrawal. Look at whether the required play is finished.
2. If the bonus is still active, complete the remaining play before you request the payout again.
3. Check that your identity and address documents show as approved, not pending or rejected.
4. Use the same payment method for the withdrawal that you used for the deposit where possible.
5. Cancel any duplicate withdrawal request so only one is in the queue.
6. Make sure the deposit linked to the withdrawal has cleared in your bank or wallet.
7. Refresh the cashier page in your phone browser instead of the desktop site if you are on mobile.
8. Wait for the pending status to change before you submit a new request.
9. Contact support with your username and the withdrawal reference if the status has not changed after you completed these checks.

Contact support when you have completed every step above and the withdrawal is still pending for no visible reason.

Identity verification stuck or documents rejected

The KYC section shows your upload as pending or rejected, and you cannot move forward with withdrawals. The usual causes are poor image quality, mismatched details, or documents that do not meet the accepted format.

• The photo or scan is blurry, cropped, or has glare.
• The name on the document does not match your Spinbet profile exactly.
• The document is expired or the address proof is older than accepted.
• You uploaded a file type that the system cannot read.
• You sent the same document twice, which can reset the review queue.

1. Take a new photo of your ID in good light with all four corners visible.
2. Make sure the name, date of birth, and address match the details in your profile.
3. Use a recent utility bill or bank statement for address proof, showing your full name and address.
4. Save the image as a common format such as JPG or PDF before uploading.
5. Upload each document once and wait for the status to change before trying again.
6. Check that your profile address is written the same way as on the document.
7. Do not crop the document or cover any part of it with your fingers.
8. If the upload fails, try from a different browser on your phone or computer.
9. Contact support with your username and the document type if the rejection reason is not clear.

Reach out to support when a document is rejected without a stated reason or when your approved status reverts to pending.

Deposit or withdrawal declined because of limits

The cashier returns a message that the amount is outside the allowed range, and the deposit or withdrawal does not go through. Limits can come from your account level, the payment provider, or a bonus condition.

• The amount is below the minimum or above the maximum set for your account.
• Your payment provider has its own limit that is lower than the casino limit.
• A bonus is active and caps the withdrawal amount until play is complete.
• You have reached a daily or weekly transaction limit on your account.
• You are trying to deposit with a method that does not accept that amount.

1. Open the cashier and read the message that appears next to the declined amount.
2. Compare the amount with the minimum and maximum shown for your chosen payment method.
3. If a bonus is active, check whether it limits the withdrawal until you finish the play.
4. Split a large deposit into smaller amounts only if the method allows multiple transactions.
5. Choose a different payment method that supports the amount you want to send.
6. For withdrawals, leave enough balance to cover any fee your provider may charge.
7. Wait until the next day if you have hit a daily transaction limit.
8. Remove any old bonus from your account before you try a larger withdrawal.
9. Complete your KYC if you have not done so, because unverified accounts often have lower limits.
10. Contact support with the exact amount and method if the decline message does not explain the limit.

Contact support when you have tried a smaller amount, a different method, and a new day, and the transaction is still declined.

Welcome bonus or free spins not credited

You made a qualifying deposit but the welcome bonus or free spins do not appear in your balance. The most common cause is that the bonus was not activated before the deposit, or the promo code was entered incorrectly.

• The promo code was typed with a space or the wrong case.
• The deposit was made before the bonus was selected in the cashier.
• You have already claimed a welcome offer on the same account or device.
• The deposit method used is excluded from the promotion.
• The bonus requires a minimum deposit that was not met.

1. Check your bonus history to see whether the offer is listed as active, used, or missing.
2. If you have a code, enter it in the promo field exactly as given, with no extra spaces.
3. Select the welcome offer in the cashier before you make the next deposit.
4. Make sure the deposit amount meets the minimum stated for the offer.
5. Use a payment method that is allowed for the promotion.
6. If the bonus is active but free spins are missing, open the game linked to the offer and check the spin counter.
7. Log out and log back in through the phone browser to refresh your account.
8. Do not deposit again until you have confirmed whether the first bonus was credited.
9. Note the time of your deposit and the code you used so support can trace it.
10. Contact support with your username, the code, and the deposit reference if the bonus is still missing.

Contact support when the bonus history shows the offer as active but neither the bonus nor the free spins appear after a refresh.

Quick Reference

The table below summarises the four problems, their usual causes, and the first check to perform.

Each first check points to the area where the problem usually starts. If the bonus history shows no active offer, the withdrawal will remain pending until you complete the play or remove the bonus. Document quality is the most frequent reason for a KYC rejection, so retake photos in good light. The cashier message after a declined amount tells you whether the limit is from your account or the payment provider. A missing bonus almost always means the code was not applied before the deposit. When the first check does not explain the problem, move to the full steps in the matching section above.

Before you deposit or request a withdrawal, open your bonus history and confirm that no bonus is active and that your KYC status shows approved. This single habit prevents most pending withdrawals, rejected documents, limit declines, and missing bonuses.